We're constantly trying to make things better. Some might say we're a little OCD about it, but we believe that there's always a way to make something better.
That's why we've created the new inbox. We've put down some answers a couple questions you may have around the new-look…
How do I access the inbox?
You can access the inbox from your own dashboard, after logging into the system. You can log into M2North here.
If you don't have a username and password, no hassle. You can create one on the same login page or contact our customer service centre and we'll help you through the process step by step.
So, what's new about the inbox?
We've created an online view of all transactions, arranged chronologically from newest to oldest. You'll see the coloured line running down the left of the order list -- green indicates the order is recent, red means it needs your immediate attention as the order has been outstanding for some time.
We've included relevant details on each order to make it easier to identify, like partner, order date, time, number of lines and rand value. This means you can tackle orders based on your priority for example confirm all orders under or over a certain value or quickly work through orders of only 3 or less lines.
How do I confirm orders?
You can manually confirm orders individually, or select multiple orders and confirm in bulk. PDF versions of each order are located in the far right column, so they're easy to access in a viewable format.
Does the inbox replace the partner status report?
Not necessarily. While you can confirm orders on both the status report and via the inbox, the partner status report is mainly for notification purposes, sent on a daily basis. The inbox also allows you to confirm bulk orders, and get a historical view of all orders over time, giving a good snapshot of all orders in one place. If you want see a record of all confirmed orders, click on the History tab in the dashboard.
And the Response Required e-mail? Is this also not a duplication?
We like to be thorough, to ensure that you don't miss any orders or transactions. We know that one missed delivery can bring a major mine operation to a standstill. The "Response Required" email is sent out at least once a week on orders that are more than 5 days old. If you use the inbox effectively, in theory, you won't ever receive a "Response Required" email as all your orders will be up to date.
As always, we'd love your feedback, so please stay in touch with us. Our Development Team are always happy to get suggestions (and compliments, of course, which we pass onto them when they surface from underground after days of coding).
Log into your new inbox here.